Privacy Policy

• Account details — your phone number, name and role, plus your Telegram user ID and username when you sign in with Telegram.
• Business records — your business and branch details, products, sales, payments, staff accounts, gift cards and referral activity.
• Verification data — the transaction details you submit for verification (provider, reference, amount) and the result of that check. Chela does not process card payments and does not store card numbers.
• Messages — whatever you send us through the contact form or by email.
• Technical data — the pages you visit on this site and the basic device and browser information needed to keep a session working.

• To run the service: record sales, verify payments, keep your books.
• To secure accounts and enforce the roles an owner assigns.
• To answer support requests and investigate reported problems.
• To understand which parts of the site and app are used, using aggregate counts rather than advertising profiles.

• We do not sell your data.
• We do not run advertising or cross-site tracking on this website.
• We do not use your business records for our own purposes beyond operating and supporting Chela for you.

• Payment providers, when a payment has to be checked: the exchange happens server-side and carries only what the check requires.
• Service providers that host the website, application and database, and Telegram when you use Telegram sign-in or send a gift card.
• Authorities, where the law requires it.

Business records stay available while your account is open, because the service exists to keep them. When you close your account we delete the personal data we no longer need, and keep only records we are required to retain for accounting or legal reasons.

Verification and sensitive operations run on our servers, never in the browser, and access follows the role your owner assigned. No system is perfectly secure, so keep your sign-in details private and tell us immediately if you suspect someone else has access to your account.

Write to support@chela.et to see the personal data we hold about you, have it corrected, receive a copy, or have your account and data deleted. We answer from that same address.

If this policy changes we publish the new version here and update the date above. Continuing to use Chela after a change means you accept the updated policy.